services / engage
Own the conversation
with your customers.
Engage is our hosted customer-engagement platform: two-way WhatsApp, email and SMS campaigns, and a realtime inbox — one contact base, one consent record, every channel. Plugged into your own platform via API, POPIA-compliant by design.
what it does
Two-way WhatsApp inbox
Your customers message your WhatsApp number; your team answers from a clean, realtime web inbox. Every conversation in one place, nothing lost in someone's phone.
Campaigns to segments
Send updates and offers to precisely the right customers — filtered on your own customer data, not a generic blast list. Delivery and read tracking included.
Consent built in (POPIA)
Opt-ins and opt-outs are recorded automatically with a full audit trail. STOP and START keywords honoured instantly. Marketing only ever goes to people who said yes.
Plugs into your platform
A clean API pushes your customer data in, and signed webhooks push every message and opt-out back to your own systems in real time. Your data stays yours.
Email & SMS on the same rails
WhatsApp first, with email and SMS on the same contact base — one consent record, one conversation history, every channel.
Fully managed
We run the platform, the WhatsApp integration and the campaigns with you. Your team just talks to customers.
how it works
01
Connect
We register your WhatsApp Business number and plug Engage into your platform or website.
02
Sync
Your customer data flows in through the API — profiles, attributes and consent, kept current automatically.
03
Converse
Customers message you; your team (or ours) answers from the Engage inbox. Everything is tracked.
04
Campaign
Reach exactly the right segment of your customers with measured, consent-based campaigns.
05
Measure
Delivery, reads, replies and opt-outs — real numbers per message and per campaign.
who it's for
Businesses with a real customer base to talk to — thousands to hundreds of thousands of people — who want those conversations on their own number, their own data, and their own terms. If your customers already try to reach you on WhatsApp, Engage turns that into a managed, measurable channel instead of a lost inbox.
faq
What channels does Engage support?
WhatsApp first — two-way conversations and campaign messages on your own WhatsApp Business number. Email and SMS run on the same contact base, so one customer has one history and one consent record across channels.
Do we need our own WhatsApp number?
Yes — Engage connects your official WhatsApp Business number through Meta's WhatsApp Business Platform. We handle the registration and setup with Meta as part of onboarding.
Is it POPIA compliant?
Consent management is built into the core: opt-in and opt-out events are recorded with a timestamped audit trail, STOP/START keywords are honoured automatically, and marketing sends are consent-gated at the platform level — it isn't possible to bulk-message people who opted out.
How does it connect to our existing systems?
Through a straightforward REST API (send us your customer profiles and events) and signed webhooks (we push every received message, delivery update and opt-out back to you). Most platforms integrate in a day or two.
Where is our data hosted?
In South Africa (Johannesburg). Each client's data is isolated in its own tenant, encrypted in transit and at rest.
How is it priced?
A monthly platform fee plus usage-based pricing per message — you pay in proportion to the value flowing through the platform. Get in touch for a quote scoped to your customer base.
Ready to talk to your customers properly?
Book a demo — we'll walk you through the platform on your own use case and scope pricing for your customer base.